DOCKK support
How can we help?
Start with the common answers below. If the issue continues, email us the details and we'll investigate.
Common questions
Quick fixes and answers.
What should I include in a support email?
Include your Mac model, macOS version, DOCKK version, which service you were using, what you did, and what happened. Screenshots help, but crop out anything you do not want to share.
A service stopped updating or looks frozen.
Right-click the service's dock key and choose Reload. macOS suspends idle background pages to save power; DOCKK normally wakes them automatically, but a manual reload fixes a stuck page instantly.
A site says my browser is out of date.
Update DOCKK to the latest version — it keeps its browser identity current. If the message persists on the newest version, email us the site name and we'll ship a fix.
How do I run two accounts of the same service?
Add the service twice. Each dock key has its own isolated login and storage, so two WhatsApp numbers or work + personal Gmail run side by side without signing each other out.
How do I manage my DOCKK Pro subscription?
Open the App Store app on your Mac, click your name in the sidebar, then Account Settings → Subscriptions. Apple handles billing, cancellation, and refund requests.
How do I delete my data?
Remove a service to delete its isolated web profile, or delete the app and its container to remove everything. Nothing is stored anywhere but your Mac.
Still stuck?
Email us the problem.
No account, no ticket tracker — requests go straight to Octolabo and we reply by email.
Email DOCKK support