How can we help?

Your Mac model, macOS version, DOCKK version, which service you were using, what you did and what happened. Screenshots help; crop out anything you don't want to share.

Right-click its dock key and choose Reload. macOS pauses idle background pages to save power; DOCKK normally wakes them, but a manual reload fixes a stuck page straight away.

Check the translate switch above the chat: click it to set the whole app, or right-click for this chat only. If it says Allow cloud?, click it and allow the provider once. With your own server, make sure it is reachable (for Tailscale, that Tailscale is connected on this Mac).

Update DOCKK to the latest version; it keeps its browser identity current. If the message stays on the newest version, email us the site name and we'll ship a fix.

Add the service twice. Each dock key has its own isolated login and storage, so two WhatsApp numbers or work and personal Gmail run side by side without signing each other out.

Open the App Store on your Mac, click your name in the sidebar, then Account Settings → Subscriptions. Apple handles billing, cancellation and refunds.

Remove a service to delete its isolated web profile, or delete the app and its container to remove everything. Nothing is stored anywhere but your Mac.