Kaffedex support
How can we help?
Start with the common answers below. If the issue continues, send us the details and we’ll investigate.
Common questions
Quick fixes and answers.
What should I include in a support email?
Include your device model, iOS version, Kaffedex version, what you were doing, and what happened. Screenshots help, but remove any notes you do not want to share.
How do I back up my data?
Open Kaffedex Settings and use the backup export. Keep the exported file somewhere you control before replacing or resetting your device.
A grinder or burr set is missing. What do I send?
Send the exact manufacturer, model, burr size, adjustment system, and a link to the manufacturer’s specification when possible.
Why is a suggestion unavailable?
Check that the bean and pull include dose, yield, time, and grinder details. Optional AI analysis also requires an internet connection and available usage.
How do I manage an App Store subscription?
Open iOS Settings, tap your Apple Account, choose Subscriptions, then select Kaffedex. Apple handles billing, cancellation, and refund requests.
How do I delete my data?
Delete individual beans and pulls inside Kaffedex. Deleting the app removes its local data from that device. Export a backup first if you may need it later.
Still stuck?
Email a human.
Support requests go directly to Octolabo. We do not use a ticketing tracker or require an account.
support@octolabo.app